Enhancing Customer Experience: A Collaborative Effort at Ski Dubai

Enhancing Customer Experience: A Collaborative Effort at Ski Dubai

For over 14 years, InControl and Mijksenaar have combined their expertise in wayfinding and simulation software, delivering cutting-edge solutions for venues of various sizes and purposes. One notable project resulting from this collaboration is enhancing the customer experience, optimizing the operational processes, and improving sales at Ski Dubai in the United Arab Emirates, with Majid Al Futtaim as our client.

Ski Dubai is part of the Mall of the Emirates, one of the largest shopping malls in the world, located in Dubai. The unique indoor ski facility was developed by the Majid Al Futtaim Group, which also owns and operates the Mall of the Emirates and all indoor ski facilities in MENA (Middle East and North Africa). The facility features an impressive indoor ski area of 22.500 square meters for skiing and snowboarding enthusiasts and a snow park for additional recreational activities. The indoor facility features an 85-meter-high indoor mountain with 5 slopes of varying steepness and difficulty, including a 400-meter-long run; the world’s first indoor black diamond run. Ski Dubai is a unique attraction, and its strategic location within the mall makes it easily accessible to locals and tourists, contributing to its popularity. It has been ranked number one among the World’s Best Indoor Ski Resort for six years in a row!

The Project Goal

Ski Dubai’s primary goal is to provide visitors with a seamless, personal, immersive, and unique experience. However, challenges arose during peak seasons, with reports of extended queues in the Ski Dubai and adjacent areas in the shopping mall. In response, Ski Dubai enlisted the support of Mijksenaar and InControl for the ‘quick enhancements’ project. Mijksenaar developed a new wayfinding concept, while InControl collaborated to develop insights and implement improvements through a dynamic visitors and staff Digital Twin Simulation model.

The Project Approach

The Digital Twin Simulation Model

With over 35 years of expertise, InControl has been developing Digital Twin Simulation Software solutions. The software significantly contributes to the decision-making process, operational monitoring, control, and performance optimization. These solutions are integral throughout all project phases, from system design to implementation and operations.

In the context of Ski Dubai, InControl utilized its Crowd Management Simulation Software to create a Digital Twin, serving as a robust tool that utilized various types of data for making informed decisions about the entire venue. Using the digital twin model, Ski Dubai was able to identify bottlenecks and explore potential improvements, such as adjusting layouts of counters and kiosks, changing and relaxing areas, infrastructure, routing, staff capacity planning, and visitor flows. The goal was to optimize specific aspects of the layout or process, ultimately enhancing the overall performance.

The dynamic pedestrian digital twin covered various activities within the Ski Dubai complex, including arrival, orientation, e-ticketing purchases, ski- and snowboard equipment rental, changing rooms, and visits to the cold area. The model offered valuable insights into queue length, waiting times, total throughput time, high densities, area occupancy, user experiences, equipment sales in the shop, and more.

The insights derived from this dynamic model empowered Ski Dubai to create a more seamless and efficient customer experience in the warm area. This collaboration with InControl was a strategic approach to addressing specific challenges and elevating visitors’ satisfaction, particularly during peak seasons.

digital twin wayfinding simulation
digital twin wayfinding simulation

Figure 1: Digital Twin Simulation Model showcasing the Admission Area. On the left, is a 3D visualization of the area; on the right, is a density map highlighting the distribution within the admission area.

Creating a Journey through Wayfinding 

Mijksenaar’s multidisciplinary designers were brought in to ensure a stress-free, enjoyable, and consistent journey could be promised to every visitor. With 38 years of wayfinding experience, Mijksenaar assessed the location holistically, looking at the complete journey from the visitors leaving their homes, ordering tickets, arriving at the location, queuing, ticketing, changing, slopes, and dining to their return home. The wayfinding solutions are built on the Mijksenaar ‘ONE’ Principle: Orientation, Navigation, and Experience, and are tailored to each specific situation. 

At home
Getting there
In the Mall of the Emirates
Entering Ski Dubai
Orientation & Navigation
Ski Gear & Clothing
Changing Area

Figure 2: The user journey from a wayfinding perspective.

By combining Mijksenaar’s ONE Principle with insights from InControl’s Digital Twin model, Mijksenaar conducted the following analyses and implemented a complete wayfinding review:

  • Interior architectural updates to reorganize the lobby, changing and queueing areas for smoother flows 
  • Streamlining a complex journey to just 5 simple steps with the ‘5 Steps to the Snow!’ concept, managing visitor expectations and reducing queuing 
  • Analyzed cultural needs by changing the combination of choices and offers given
  • Reducing visual clutter and unnecessary choices with straightforward, clear, and intuitive wayfinding 
  • Creating tertiary spaces where people can gather to spend time with each other before or after the visit  
  • Website synchronization, ensuring all terminology, offers, branding, and navigation was consistent both online and in the physical space 
  • Bespoke wayfinding signage.

The Mijksenaar team utilized natural wayfinding principles to manipulate the orientation and navigation of the space, simplifying entrance, desk, and queue areas to cut down on time for visitors. UX design ensured all communication was visually compatible for every visitor at Ski Dubai, connecting and reaffirming the brand. These changes manifested into a complete update of the entire venue, vastly improving the guests’ experiences.

Figure 3: Renovated admission area.

The Results

The collaborative initiative addressed specific challenges and led to a comprehensive transformation, resulting in a future-proof, scalable, enriched, and more enjoyable experience for visitors at Ski Dubai.

The collaborative effort yielded highly positive results for Ski Dubai: 

  • Implementing the digital twin and new wayfinding concept significantly improved the customer experience, increasing Net Promoter Score (NPS) by 20%, surpassing Ski Dubai’s goal
  • A 17% increase in sales at shops and a 10% expansion of open space, enhancing spatial awareness and understanding. 
  • A significant decrease in peak and queuing times.
  • The ability to predict and proactively provide extra guest services.
  • An increased sense of community among visitors, increasing positive employee and visitor reviews 
  • Opportunities for rental spaces in the warm zone. 
  • More, and better interactions with visitors, focusing on experiences rather than operational questions.

The cooperation with the Ski Dubai Team and the recognized knowledge, experiences, and simulation software of both InControl and Mijksenaar guaranteed this project as well as the results, delivered within the committed scope, planning, and budget. We are looking forward to continuing the cooperation with Mijksenaar to the Majid Al Futtaim Group and other leading companies.

– Frank van Poeteren, CCO of InControl Enterprise Dynamics

This project shows that good wayfinding and spatial design adds significant, measurable value to a service. Visitor experience has skyrocketed, and the operational process has improved dramatically. This means not only bottom-line growth for a more efficient organization but especially top-line growth with new customers and better-fitting service. This has been made possible by the cooperation between Mijksenaar InControl, a partnership we are so proud of.

– Aad Kalkman, Managing Director, Mijksenaar

In conclusion, the collaborative efforts between InControl and Mijksenaar have not only transformed Ski Dubai into a seamless customer experience but also set a benchmark for future operations and improvement actions in enhancing visitor satisfaction. By combining cutting-edge simulation software with innovative wayfinding solutions, Ski Dubai has seen a remarkable leap forwards in customer flow, spatial awareness, and overall enjoyment. This success underscores the value of strategic partnerships and the application of advanced technologies in shaping exceptional experiences.

For inquiries about how our solutions can benefit your venue, please reach out to us:

Enhancing Safety and Security: InControl’s TruVenue Digital Twin Application for Sports & Entertainmen

Enhancing Safety and Security: InControl’s TruVenue Digital Twin Application for Sports & Entertainment

TruVenue Digital Twin Application logo

Crowd and traffic management, safety and security are “hot topics” for those who are involved in the event industry nowadays. Attacks on soft targets and crowded places represent a significant challenge. Marketing and revenue generation are also high on the list of challenges. Our Digital Twin Software Application for Sports and Entertainment,TruVenue’ is the solution for these challenges!

TruVenue is our NCS4 award-winning application enables users to simulate the entire fan journey, from purchasing their ticket to experiencing the event, and returning home. At InControl, we understand the importance of providing a non-technical, user-friendly interface for venue and event staff to use on a daily basis. As we learned that one-off simulation modeling is limited to specific events, particularly in terms of ingress/egress, circulation, or evacuation/sheltering.

TruVenue incorporates dynamic data such as ticketing, transit, parking, entry, movement, and sales, enriching each simulation of the digital twin.

“ TruVenue was developed as a powerful tool for venue and event managers to safely and efficiently operate successful events!”

TruVenue application at a live event

Key Features and Benefits

TruVenue is a tool for fan enhancement, risk prediction/mitigation, cost savings and revenue generation. It begins by creating a digital twin based on your venue’s CAD/BIM data, incorporating details like capacity, obstacles, and layout. The application is then tailored to suit your specific venue requirements.

The success of a sports/entertainment enterprise event/venue can be measured by fan engagement, team/entertainer performance, revenue generation and a level of optimization of the venue that hosts the events. The challenges that come with optimization of venues vary from the design of the building construction/management (infrastructure) to operational issues such as pedestrian, traffic, transportation and logistics flows in and around the venue.

Through simulation, TruVenue helps visualize the impact of venue and event activities, including the movement of people, equipment, and operational processes, aiding in identifying potential procedural failures.

InControl’s TruVenue application gives you the ability to model and simulate infrastructures at various levels of detail, allowing you to analyze the behavior of these infrastructures under both routine and hazardous conditions. This includes scenarios such as traffic congestion, evacuations/sheltering, bombing/bomb threats, active shooter, terrorism, vehicle ramming, adverse weather, congestion during ingress, and equipment/supply logistics.

Simulations aid in visualizing risks, threats and in designing procedures for all staff and first responders, making it an excellent training, preparation, and evaluation tool. Simulations also serve to satisfy fire marshals’ requirements for validating safe person capacities, evacuation/sheltering times and prevent crushing.

“TruVenue serves as a predictor, operational tool, training aid, and evaluation tool, applicable before, during, and after events.”

Capabilities of the Application

With TruVenue, you have the option to change floor seating and obstacles yourself (once built), especially for stage layouts. You can load any earlier used settings to prefill the input on the following screens or you can click ‘Next’ to guide you through all relevant settings for the chosen scenario. The orange box represents event types that depend on your specific venue, while the blue box illustrates different scenarios within your venue. The specifics, of course, depend on the characteristics of the venue.

Different standard outputs are easily accessible by pressing the corresponding buttons based on the following settings for ingress, circulation, egress or emergency egress or sheltering:

  • Spectator Demographics (with auto defaults)
  • Seats Sold & Locations (could auto load from ticket seller)
  • Arrival Patterns/Fill Rate & Screening Times (by section)
  • Internal Passageways/Portal (open/close or direction setting)
true venue digital twin application interface
Application Interface

Once the selections have been made and the simulation run various Outputs are available to pick:

TruVenue Digital Twin Application interface

2D & 3D Viewer

TruVenue Digital Twin Application interface

Density Maps

TruVenue Digital Twin Application interface

Travel time maps

TruVenue Digital Twin Application interface

Evacution & Shelter Times

TruVenue Digital Twin Application interface

Flow Counter

TruVenue Digital Twin Application interface

Level of Service

InControl’s TruVenue Application enables Sports & Entertainment Venues/Events to improve decision making processes and predictability through the following capabilities:

  • Pedestrian Ingress/Egress/Circulation/Routing
  • Evacuation/Sheltering
  • Queuing/Magnetometers/Ticket Scanners
  • Crowd Crush
  • Fire Marshal Capacity Testing
  • Issue Trend Analysis (Slip/Falls, medical, fights)
  • Safety Act Planning & Validation
  • E-Bomb Card (Bombing Impact Anticipation & Response Planning)
  • Active Shooter (Anticipation & Response Planning)
  • Vehicle Ramming (Anticipation & Response Planning)
  • New Venue or Renovation Planning
  • Commercialization (Concession/Activation/Sponsorships Placements)
  • Emergency Vehicle Placement
  • AED/First Aid Placement
  • Staff Planning/Placement
  • Item Placement (Fencing/Bike Rack/Bollards/Rope Line, etc)
  • Event Planning/Risk Assessment
  • Site/Venue/Event Planning
  • Traffic/Parking Control
  • Staff Training/Exercises (Realistic Visualization)
  • Automatic CAD/BIM import
  • Open API for Data Ingestion & Analysis
  • Video Camera Integration
  • Line of Sight (Camera placement)
  • Realtime Tracking (WiFi, Geo)(Staff, Spectators)

TruVenue empowers you to predict and manage a wide range of scenarios effectively. Whether you’re planning a new venue or optimizing an existing one, TruVenue provides the tools to safeguard stadiums, arenas, festivals, performing arts centers, transit hubs, and more.

Curious about how TruVenue can benefit your organization? Please contact us!

“With InControl TruVenue Digital Twin Application you can predict and control all kinds of scenarios, or as we say: It enables you to Experience the Future Today!

Pedestrian Dynamics 4.4 Now Available

Pedestrian Dynamics® 4.4 Now Available!

As a global software company delivering Digital Twin Software, InControl Enterprise Dynamics is dedicated to advancing software development to meet the needs of our users and Business Partners. We are excited to introduce the latest release of our Crowd Management Software, Pedestrian Dynamics® 4.4.

Pedestrian Dynamics® is a sophisticated and user-friendly software application crafted for creating and executing large crowd simulation models within complex infrastructures. Whether you are in the (pre-)

design phase or managing day-to-day operations, Pedestrian Dynamics® provides a comprehensive solution to assess the performance, safety, and sustainability of your city, (sport)venue, and (public)transportation throughout its life cycle.

The release of Pedestrian Dynamics® 4.4, represents a step forward in user experience and functionality. Our team of developers worked hard to enhance the software based on real-world needs, collaborating closely with our valued users and Business Partners. We would like to thank all our Customers and Business Partners for helping us improve our software in the past, today, and in the future! 

Key Features of Pedestrian Dynamics® 4.4:
  • Enhanced User-Friendliness:
    We’ve improved the Movie Creator and introduced new drawing tools, ensuring an even more intuitive and streamlined user interaction.
  • Expanded Functionality:
    Pedestrian Dynamics® 4.4 now supports the import and export of user functions, providing users with enhanced flexibility and interoperability, thus empowering you to work seamlessly.
  • Visual Clarity:
    We have updated the default colors for Frequency and Time above density map graphs, simplifying the differentiation between various graph types and enhancing visual clarity.
  • Optimized Performance:
    The software’s performance has been optimized, facilitating seamless collaboration with other software and overall efficiency improvements.

For more in-depth information on the new features and additional improvements, please refer to the release highlights document

Your Feedback Matters!

We encourage you to share your ideas on how we can elevate Pedestrian Dynamics® further. Your insights are highly valued and appreciated as we strive to continually enhance the software to meet our customers’ needs.

Interested in exploring the full potential of our Crowd Management software Pedestrian Dynamics®? Curious about the potential for a specific application to monitor the flow of passengers, visitors, or commuters, specifically designed for your organization? free to contact us or try our software free of charge.

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InControl achieves ISO 9001 Certification

InControl achieves ISO 9001 Certification

We are excited to announce that InControl Enterprise Dynamics has been officially awarded the ISO 9001 certification. This milestone showcases our commitment to quality and continuous improvement.

Why ISO certification?

The ISO 9001 certification signifies our commitment to consistently delivering products and services that meet and exceed customer expectations. This is now officially recognized by TÜV Nord, a globally recognized ISO-certification company. It underscores our commitment to the quality of our digital twin software and services; setting a high standard of professionalism; and laying a strong foundation for future growth.

Feedback TÜV NORD Nederland:

On top of the recognition, InControl received positive feedback from the Lead Auditor:

“What made this audit interesting was the combination of technology and its impact on the safety and sustainability of logistical processes and movements of people. It was inspiring to see how customers use the software to gain efficiency but also reducing risks and enabling a safer environment for people.

I was explained how the software simulates various scenarios, ranging from logistical processes in distribution centers to the planning of public transportation and major events. The employees I spoke were very knowledgeable and enthusiastic. They were passionate about the impact their product has on improving the safety and sustainability of crucial infrastructures.

Furthermore, they were open and willing to share their knowledge. During the demonstration, they patiently explained how the software works, how it simulates different scenarios, and how it can help companies identify and manage potential risks. The team’s openness to share insights and collaborate on continuous improvements made the audit not only informative but also enjoyable.

 All in all, this resulted in a positive assessment. A good start has been made, and now the challenge is to sustain it. An effective management system is flexible to adapt changing needs and settings while maintaining consistency and quality in all aspects of business operations. I look forward to the next audit for continuous improvement.”

–  Quote of Stacey Martodikromo, Lead Auditor, TÜV Nederland  –

To our current and future customers, this quality stamp forms an objective “proof of confidence” in our work. In addition, it expands our market as we can now serve customers that demand ISO certification.  

At InControl, we believe that quality is the cornerstone of the satisfaction of customers and business partners. This certification is an official and external confirmation of our operational excellence, which is based on a robust quality management system.

We would like to express our appreciation to our team for their professionalism and dedication demonstrated throughout the certification process. Last but not least, we want to thank our customers and business partners for their continued trust and collaboration and look forward to working with you even more.

Marcia Konings of TÜV NORD Nederland officially presents the ISO 9001 Certificate.


The International Organization for Standardization, is a globally recognized organization that develops and publishes international standards. ISO 9001 specifically concerns quality management systems, setting criteria for organizations to demonstrate their commitment to delivering high-quality products and services.


TÜV NORD Nederland

TÜV NORD is a technical and business service provider specializing in independent assessments such as the certification process of ISO 9001. Since 1981, they have been promoting safety, quality, reliability, and environmental well-being for organizations, government, and society.


Enhancing Customer Experience: Wayfinding and Simulation Solutions by Mijksenaar and InControl

Enhancing Customer Experience: Wayfinding and Simulation Solutions by Mijksenaar and InControl

Over the past 14 years, InControl and Mijksenaar have combined their expertise to deliver cutting-edge solutions in wayfinding and simulation software for venues of multiple purposes, sizes, and scopes. Examples are metropole developments, (sport)venues, railway/bus/metro stations, airports, etc.

Mijksenaar specializes in connecting people with spaces and places by providing the user with solutions to orient, navigate, and experience to the fullest extent. This wayfinding goes beyond signage: it is multidisciplinary; intertwining the fields of architecture, spatial design, graphic design, and psychology to increase user value and customer experience.

InControl, on the other hand, develops advanced simulation software that utilizes data to accurately simulate venue usage. This powerful tool enables stakeholders, clients, and users to gain valuable insights into how a space can be (re)organized to maximize its value. By mapping flows, identifying bottlenecks, and considering other relevant information, such as purchasing patterns, InControl’s simulation software illuminates the specific needs of a space and contributes to the increase of safety, (staff and cost) efficiency, and customer experience.

The collaboration between Mijksenaar and InControl is mutually beneficial. Mijksenaar’s findings provide input for the optimization of scenarios within InControl’s simulation models. Conversely, the results generated by InControl’s simulation software provide valuable input for Mijksenaar’s wayfinding concepts.

The results are a combination of the (non-)preferred scenario, underpinned by facts and figures, the impact on waiting and process time, the visitor experiences, the optimal allocation of desks, F&B, merchandizing and other elements. This proven and recognized Business Partnership ensures that the deliverables produced are fully tailored to meet the specific requirements of every customer and project.

Stay connected to see our collaboration bring innovative solutions to life. Together, we provide remarkable experiences that exceed customers’ expectations.


Website Mijksenaar: https://www.mijksenaar.com/ 

The Role of ERTMS in Transforming Europe’s Railway System

Simulation contributes to the future of Rail Transport

The railway industry is expected to experience steady growth in the foreseeable future. According to the European Rail Research Advisory Council (ERRAC), the railway sector will become the backbone of Europe’s sustainable mobility system, serving both passengers and freight. For passengers, the railway system must provide seamless access to a variety of sustainable door-to-door mobility options. For freight, the goal is to transform rail freight into a highly efficient and sustainable backbone transport system for Europe’s multimodal logistics industry. However, to achieve this vision and increase transportation demand, innovative measures are required.

One significant challenge facing the railway industry is the implementation of the European Rail Traffic Management System (ERTMS). ERTMS is a unique train control system in Europe that aims to gradually replace incompatible systems in the region. The deployment of ERTMS will enable the creation of a seamless European railway system and increase European railway competitiveness. By improving the competitiveness of the rail sector, ERTMS helps to level the playing field with road and air transport bringing substantial environmental gains. Global railway companies are interested in this European leap forward.

This transition will benefit the railway industry by improving international freight and passenger transport. ERTMS offers several advantages, including cost-effective maintenance, increased safety, reliability, punctuality, and traffic capacity, which will help achieve the vision of a sustainable railway industry.

Contribution of Simulation

The transition from an analog to a digital system requires a lot from the sector and is a major task. ProRail, the Dutch infrastructure company, uses The Flexible Rail Infra Simulation of Operations (FRISO) Application developed by InControl to evaluate the effect of innovative measures and systems before putting them into practice. After implementation, the new technology will be integrally monitored by FRISO as well.

To investigate the impact of ERTMS and technical leaps, ProRail launched the SiGMaT (Simulation of Driver and Train Dispatcher User Processes) project. By using simulation the impact of ERTMS and in particular, ERTMS user processes will be investigated. ERTMS user processes describe the interaction between technology, the driver, the train dispatcher, and other users. As the supplier of simulation software, InControl is proud to contribute to the development of the Simulation environment for the SiGMaT Project.

ERTMS Development Simulation Suite

ERTMS in The Netherlands

The Operational Knowledge Centre ERTMS (OKE) aims to involve users in the preparation and implementation of ERTMS in the Netherlands. By testing ERTMS user processes with railway employees for situations where ERTMS is in use, the system can be tested to ensure that it really works in the future.

In the twelfth edition of the ERTMS OKE Talkshow “I ❤️ User Processes”, viewers are taken into the world of ERTMS user processes. In an interview with Jos Schoenmaker (project manager at ProRail ICT), the SiGMaT project is discussed, in which the EOSS (ERTMS Development Simulation Suite) simulation environment is used to perform system analyses to test ERTMS user processes.

Jos Schoenmaker outlines the SiGMaT project’s objective of connecting the world of train drivers and dispatchers by simulating user processes. The project entails a collaborative effort among experts from various carriers, OKE, ProRail, and four external parties, with InControl being one of them.

The FRISO application forms the simulation core, simulating systems to be developed and expanded in the ERTMS field. By combining the train driver and dispatcher’s worlds, the simulation can closely mirror reality.

The key benefit of simulation is that it allows for a thorough evaluation of the proposed ERTMS implementation, enabling stakeholders to assess its feasibility and identify any issues and challenges beforehand.

Watch the full episode here, please note that the talk show is in Dutch:

Are you interested in the contribution of our Simulation Software to the Rail Infra, Passenger, and Freight Industry? Contact us, we are happy to tell you more about our expertise and experience.

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Pedestrian Dynamics® 4.3 released!

Pedestrian Dynamics® 4.3 released!

We are excited to announce the release of Pedestrian Dynamics® 4.3, the latest version of our crowd management simulation software application. Pedestrian Dynamics® is designed to create and execute large crowd simulation models used in (complex) infrastructures, enabling evaluation of the performance and safety of your operations in every phase of the life cycle – from design to operations.

The new features of Pedestrian Dynamics® 4.3 are focused on enhancing user-friendliness, data analysis, realism, and visualization.

The new features of Pedestrian Dynamics® 4.3 include:

  • Easy import and export data from Excel
  • New elements: Fence, Stanchion, Roadblock, and Staffing
  • Various user-friendliness improvements.

Easy Import and export data from Excel

Creating crowd scenarios often requires data that’s already available in Excel worksheets, and many users are familiar with analyzing data in Excel. With Pedestrian Dynamics®, all types of data can be stored in User Tables, including model inputs and various types of useful analysis outputs. The software now includes functionality that makes it easy to connect User Tables to Excel sheets for importing and exporting data. Simply set up the connection, and with a single click, you can import or export all the data you need.

Pedestrian Dynamics® now includes general import and export functions that enable more advanced import and export tasks. This Excel connection can speed up model building and especially scenario analyses. Testing different scenarios and comparisons between specific KPIs can be set up in an Excel that is fed with outputs from Pedestrian Dynamics®. This feature enhances the user experience and adds value to the model when simulating simple to complex infrastructures.

New elements: Fence, Stanchion, Roadblock, and Staffing

Crowd models play a critical role in analyzing and predicting the impact of crowd dynamics on events. They are used to inform and discuss crowd management strategies with stakeholders, and to train staff before and evaluate their performance after events.

To enhance the realism and visualization of Pedestrian Dynamics®, we have added new elements: Fence, Stanchion, Roadblock, and Staff. These elements are frequently used in large events and can significantly impact the flow of crowds. By incorporating them into the software, we improve the communication value of the software, making it easier to analyze, discuss, and train staff on the placement of these elements in and around the venue.

Moreover, the new tab “Events” has been added to the Model Layout window, which enables users to select and draw the new elements in their environment. The 3D visualization of these elements takes the powerful visualization and communication of your model to the next level, making it more accessible and understandable for all stakeholders.

User-friendliness improvements

Various other small improvements have been made:

  • The elevator has a new property offset time and the default location distribution has been adjusted.
  • Easily select a selection of height layers to draw an output map.
  • Disable the DrawInterior of an obstacle when a 3D model is attached to it.

Download our release highlights document to read more details about the new improvements in Pedestrian Dynamics® 4.3. 

Curious about what Pedestrian Dynamics® can do for you, your company, and your customers? Please contact us, or try our software free of charge.

InControl Enterprise Dynamics appoints new CEO for EMEA

InControl Enterprise Dynamics appoints new CEO for EMEA.

Woerden, January 31st 

Louis Schijve, the founder and owner of InControl Enterprise Dynamics, is stepping down as CEO of the company after a period of 34 years. The board of directors is pleased to announce the appointment of Geert-Jan van Nunen as the new CEO for the EMEA region. Geert-Jan is a seasoned manager with a proven track record of implementation and growth of software and platform technologies in the telecom and automotive industries.

Before joining InControl, Geert-Jan held various management positions. Understanding technology to accelerate business growth has been central to his career. Experienced with IoT, AI, platform technology, and integrated software systems. Previously he grew businesses from scratch to multimillion revenues. In his most recent role, he was responsible for the growth of a German AI technology scale-up.

geert-jan van nunen

Geert-Jan van Nunen. CEO InControl Enterprise Dynamics EMEA region.

His mission is growing InControl as a partner of choice for customers that use digital simulation and digital twins as tools to better plan and operate their core processes; and to establish InControl as the leading emulation and simulation software provider for large-scale and complex operations.

“We are happy to have Geert-Jan van Nunen as the new CEO for EMEA. He is a proven leader with the vision and experience to expand on the success that InControl has been building over the past 34 years and take the company into its next phase of growth and innovation.”

 –  Louis Schijve, Founder and Chairman of the board of directors  – 

About InControl Enterprise Dynamics

InControl Enterprise Dynamics is a global software company that provides simulation software and services for the safety and sustainability of critical infrastructures such as warehouses, manufacturing plants, logistics, airports, railroads, border control, public events, etc. By accurately simulating the flow of people and goods we enable our clients to better plan and optimize their core business processes making their business more efficient, robust, and safer. InControl’s Simulation Platform delivers customers essential insights to continuously improve and optimize complex infrastructures and physical business processes.

Find more information about our software here.

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Simulation contributes to the future of Rail Transport

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For over 30 years, InControl develops innovative customized railway-traffic simulators and is an expert in railway simulation. InControl’s simulation software platform enables the development of applications. One example is a high-performance railway application designed, built, and maintained by InControl for organizations responsible for rail infrastructures and passengers. It supports the decisions related to system (future) performances and the effects of innovations. At this moment rail organizations have to implement efficiency and security-related programs like ERTMS*, ATO*, or TMS* and passenger flows at public transport hubs in cities and metropole areas.

InControl’s Dutch railway simulator application called “FRISO” is developed for ProRail, the Dutch infrastructure company. It allows users to simulate and visualize large networks on a microscopic level including tracks, switches, signals, etc. The application supports users by automatic generation of a complete simulation model based on several databases. The benefits are valid data and information provisioning in a short timeframe. Visualization of the (sub)systems, insights into conflicting planning of rolling stock and staff, and multi-organizational and discipline staff training are part of the application services.

ERTMS affects the entire rail sector, so collaboration is a must. How does that work in practice? Last month, Joris Steneker, Team Manager Public Transport at InControl, and Dick Middelkoop, Program Manager ProRail Innovation, were invited by ERTMS Flash to discuss the long-lasting relationship. The original interview is in Dutch, for the English version please click here.

Source: Text Eveline Bets and foto Fokke Eenhoorn

Het ideale samenwerkingsmodel (geen simulatie, maar realiteit)
ERTMS raakt de hele spoorsector, dus samenwerken is een must. Hoe gaat dat in de praktijk?

Source: Fokke Eenhoorn

Hoe kennen jullie elkaar?
: “Als programmamanager Modelontwikkeling houd ik me bezig met de ontwikkeling van simulatiemodellen en optimalisatievraagstukken. ProRail heeft een lange geschiedenis in simulaties, maar onze software was niet goed ingericht op de steeds complexere ontwikkelingen. Toen we jaren geleden op zoek gingen naar een flexibeler systeem met meer mogelijkheden, kwamen we terecht bij een platform dat is ontwikkeld door InControl.”

Joris: “Ik kwam er later bij, in 2006 geloof ik, toen ik als teammanager Public Transport verantwoordelijk werd voor simulatiemodellen voor onder andere het spoor.”

Aan welke simulatie(s) werken jullie op dit moment?
: “Actueel is een groot project waarin we de ERTMS-gebruikersprocessen hebben nagebouwd in een simulator. Doel is het valideren van die processen, en betere communicatie tussen machinist en treindienstleider. De simulator bootst de treindienst na in een soort 3D-omgeving van het spoor.”

Dick: “Het gaat dus om testen of we het goed hebben uitgedacht, nog niet om het trainen van de mensen die ermee gaan werken. Dat komt later.”

Kunnen jullie het doel van de samenwerking omschrijven?
: “Ons doel is dat we op een efficiënte manier de toekomst van het spoor in beeld brengen en zo kunnen beleven, en dat we inzicht krijgen in die complexiteit.”

Joris: “Ja, dus gezamenlijk dingen beproeven en ontwikkelen. Dat is ook de kracht van simulatie. Een mooi voorbeeld is dat we na zo’n sessie van machinisten en treindienstleiders terugkregen: ‘Nou, dat ga ik in de praktijk nooit zo doen.’”

Dick: “Of omgekeerd: ‘Dit scenario is niet goed, kunnen we dat nog aanpassen?’ Dat vond ik een mooie les. Het werkt dus twee kanten op. Zo verbeteren we de praktijk.”

Joris: “En daar worden we heel blij van!”

Kom je ook knelpunten tegen en zo ja: hoe lossen jullie dit op?
: “Ja, mijn werk is een leuke, maar uitdagende puzzel. Dat vraagt om chemie in de samenwerking en gebruik maken van elkaars kwaliteiten.”

Joris: “ProRail stelt ons soms uitdagende vragen. Bijvoorbeeld: ontwikkel een wiskundig optimalisatie-algoritme voor Automatic Train Operation. Dan is het best spannend of we dat ook kunnen leveren.”

Dick: “Meestal leidt het tot goede resultaten. Of het valt nu nog niet in goede aarde, maar later wel. Dan zijn we onze tijd vooruit.”

Wat is er volgens jullie nodig voor goede samenwerking? En zie je dat terug bij elkaar?
: “Eerlijkheid, duidelijkheid, een open houding, doen wat je zegt.”

Joris: “Ja, Dick is inderdaad open en duidelijk. Er is daarnaast ruimte voor creativiteit, dat vind ik ook belangrijk.”

Dick: “Joris doet wat hij belooft. En hij verrast mij niet alleen met zijn diepgaande inhoudelijke kennis, maar kan ook uitleggen dat niet alles wat ik wil als opdrachtgever relevant is.”

Joris: “Dick heeft ook veel kennis en stelt kritische vragen. En hij kan mensen overtuigen. Ik vind Dick wel een echte ambassadeur. Het leukste is als we samen aan anderen enthousiast vertellen wat we doen!”

Tot slot: kunnen jullie samen door 1 deur? Waarom?
: “Zeker. Omdat we niet bang zijn een beetje in te schikken als die deur, laten we zeggen, wat smal zou zijn.”

Joris: “Dan proberen we die deur breder te maken.”

Dick: “Zodat er nog meer mensen mee kunnen lopen.”

English version:

The ideal collaboration model (not simulation, but reality)
ERTMS affects the entire rail sector, so collaboration is a must. How does that work in practice?

Source: Fokke Eenhoorn

How do you know each other?
: “As a Model Development program manager, I am involved in the development of simulation models and optimization issues. ProRail has a long history in simulations, but our software was not well equipped for the increasingly complex developments. Years ago, when we were looking for a more flexible system with more options, we ended up with a platform developed by InControl.”

Joris: “I joined later, in 2006 I believe, when I became responsible for simulation models for rail, among other things, as team manager Public Transport.”

Which simulation(s) are you currently working on?
Joris: “Currently we are involved in a major project in which we have recreated the ERTMS user processes in a simulator. The aim is to validate those processes and improve communication between the train driver and train traffic controller. The simulator simulates the train service in a kind of 3D environment in which the railway system is modelled.”

Dick: “It is therefore about testing whether we have thought it through properly, not yet about training the people who will work with it. That will come later.”

Can you describe the purpose of the collaboration?
: “Our goal is to visualize and experience the future of rail in an efficient way, and to gain insight into that complexity.”

Joris: “Yes, so testing and developing things together. That is also the power of simulation. A good example is that after such a session we received feedback from drivers and train controllers: ‘Well, I will never do that in practice.'”

Dick: “Or vice versa: ‘This scenario is not good; can we still adjust it?’ I thought that was a good lesson. So, it works both ways. This is how we improve practice.”

Joris: “And that makes us very happy!”

Do you also encounter bottlenecks and if so: how do you solve them?
Dick: “Yes, my work is a fun, but challenging puzzle. That requires chemistry in the collaboration and making use of each other’s qualities.”

Joris: “ProRail sometimes asks us challenging questions. For example: develop a mathematical optimization algorithm for Automatic Train Operation. Then it is quite exciting whether we can also deliver that.”

Dick: “It usually leads to good results. Or it may not be well received now, but it will later. Then we are ahead of our time.”

What do you think is necessary for good cooperation? And do you see that back together?
: “Honesty, clarity, an open attitude, do what you say.”

Joris: “Yes, Dick is indeed open and clear. There is also room for creativity, which is also important to me.”

Dick: “Joris does what he promises. And he not only surprises me with his in-depth substantive knowledge but can also explain that not everything I want as a client is relevant.”

Joris: “Dick also has a lot of knowledge and asks critical questions. And he can convince people. I think Dick is a real ambassador. The best part is when we enthusiastically tell others about what we do!”

Finally: Are you both on good terms with each other? Why?
: “Certainly, because neither of us is afraid to compromise a little if necessary.”

Joris: “Then we try to create more space for each other.”

Dick: “So that in the end more people can join us and benefit from our efforts.”

* ERTMS: European Rail Traffic Management System
* ATO: Automatic Train Operation
* TMS: Traffic Management System

Are you interested in the contribution of our Simulation Software in the Rail Transportation Industry? Contact us, we are happy to tell you more about our expertise and experience.

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For over 30 years, InControl has been working in close cooperation with many leading global Universities, Applied Sciences, and R&D Institutes. InControl’s cooperation is related to solving complex issues for so-called crowded places or supply chains such as last-mile delivery, human behavior, or specific domains like Defense.

A good example is the usage of our discrete-event software Enterprise Dynamics® during courses at the Netherlands Defense Academy, NLDA. As of this year, NLDA started using our Crowd Management simulation application as well. Both applications are very relevant for military planning, strategy, and operations.  The simulation software of InControl has become an integral part of the Master Military Technology, Processes & Systems (MTPS) curriculum. In this Master’s Program, much attention is paid to modeling and simulation. During the MTPS Master’s Program, students learn to identify, analyze and solve complex technical-operational challenges, related to military missions and systems.

Simulation software has proved to be an important tool to prepare and optimize military infrastructures, and operations, train staff, and predict incidents that threaten (inter)national safety and security. How can we effectively prepare soldiers and security personnel to succeed in their work during peace and mission-critical settings? Our Simulation Software can support the introduction of new operating procedures for tactical and operational army logistics.

Two weeks ago a group of students, professors, and lecturers of the NLDA visited our office in Woerden for a Simulation Workshop & Presentation. Our CCO, Frank van Poeteren, kicked off with a presentation about InControl and our experiences and contribution to the defense domain. Followed by a presentation by Douwe, Crowd Management Simulation Engineer at InControl. He explained the validation and technical features of our software application Pedestrian Dynamics®. Our CTO, Fred Jansma explained how our software contributes to the safety and security of complex infrastructures.

Student Presentation

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As part of the program, four students from the Master Degree MTPS from the faculty of Military Science presented their assignments using Pedestrian Dynamics®. All students are Navy, Land, and Air Force officers and follow the Master’s program, besides their daily operations and assignments, part-time. InControl’s Pedestrian Dynamics® is used to understand the behavior of agents in specific settings and is tested if the results of their simulation models sync with the theory and vice versa. A very successful Workshop & Presentation with compliments to the well-prepared students and good cooperation with the lecturers of the NLDA.  

“We enjoyed our visit to InControl: from the enthousiastic welcome, and the interesting case studies to the in-depth discussions during the day. We learned a lot while having fun. In particular, talking with the Crowd Simulation Engineers was very fruitful: we discussed Pedestrian Dynamics and how we could use it for our applications. We shared many ideas and started collaborating on new projects. 

We look forward to visiting again with our next batch of master students.” 

– Ir. Sander van Oers, Assistant professor NLDA 

Consider starting a simulation course with our simulation software at your University, Applied Sciences, or R&D Institute.

Feel free to contact us to receive more information about our educational program and become part of our Educational Community to discuss and share your knowledge with other lecturers.

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