Support

This section is for all users of the InControl Simulation Software products. InControl’s support department offers customers all the support they need. 

Get started with Enterprise Dynamics

Find more information about the installation instructions, the system requirements and download the Enterprise Dynamics Tutorial to get you started with the software.

Get started with Pedestrian Dynamics

Find more information about the installation instructions, the system requirements and download the Pedestrian Dynamics Tutorial to get you started with the software.

Ask our
community

Connect with InControl’s global simulation network and learn how others experience the software. Or simply become join our community, take part in discussions and ask your questions.

Enterprise Dynamics video tutorials

Video Playlist
1/12 videos
1
Getting Started Series #1 Build your first model
Getting Started Series #1 Build your first model
2
Getting Started Series #2 Basic atom changing their parameters
Getting Started Series #2 Basic atom changing their parameters
3
Getting Started Series #3 Product flow the channel concept
Getting Started Series #3 Product flow the channel concept
4
Getting Started Series #4 Analyze result of a simulation run
Getting Started Series #4 Analyze result of a simulation run
5
Getting Started Series #5 Analyze results of mutiple runs
Getting Started Series #5 Analyze results of mutiple runs
6
Getting Started Series #6 Atoms Container Assembler unpack and conveyors
Getting Started Series #6 Atoms Container Assembler unpack and conveyors
7
Getting Started Series #7 The Transport and Network atoms
Getting Started Series #7 The Transport and Network atoms
8
Getting Started Series #8 Understanding and working with labels
Getting Started Series #8 Understanding and working with labels
9
Getting Started Series #9 Recording movies
Getting Started Series #9 Recording movies
10
Getting started series  #10 Using the Data recorder to collect results
Getting started series #10 Using the Data recorder to collect results
11
Getting started series  #11 Working with Tables
Getting started series #11 Working with Tables
12
Getting started series  #12 Importing and exporting data to Excel
Getting started series #12 Importing and exporting data to Excel

Pedestrian Dynamics video tutorials

Video Playlist
1/9 videos
1
Getting Started: Stands elements
Getting Started: Stands elements
2
Getting Started: Transportation elements
Getting Started: Transportation elements
3
Getting Started: Background ECM errors
Getting Started: Background ECM errors
4
Getting Started: Import a geometry
Getting Started: Import a geometry
5
Getting Started: Evaluate output
Getting Started: Evaluate output
6
Getting Started: Simulation runs and performing experiments
Getting Started: Simulation runs and performing experiments
7
Getting Started: Generating agents
Getting Started: Generating agents
8
Getting Started: Agent activities and routes
Getting Started: Agent activities and routes
9
Getting Started: Defining behavior using the Agent input form
Getting Started: Defining behavior using the Agent input form

Licensed User

Report an issue

Enter a support request in our issue tracker. Found a bug? Need help? Follow escalation and progress of the issue and be the first to make use of any solution.

Teaching materials

Educational contracts can come with a full set of teaching materials. Cases and slides to teach the ever-growing simulation community. Here you can download these materials.

Contact

InControl has a dedicated customer service department to respond to your technical and non-technical questions regarding products and services, sales, licenses, activation and more. If you purchased or subscribed to a license, please include your license or ticket number with your communication with InControl or InControl representative. Alternatively, you can provide the unique container ID holding your license as listed in the Codemeter Control Center. Telephone during business hours:

Report an issue

Sales
Support
World
+31 30 670 4015 or
siminfo@incontrolsim.com
+31 30 670 3798 or
support@incontrolsim.com
Germany
+49 6131 6355-271 or
siminfo.germany@incontrolsim.com
49 6131 6355-272 or
support@incontrolsim.com

Business hours are defined as: Monday to Friday from 09h00 to 18h00 GMT+1
These exclude Holidays:
2022: 1 January, 18 April, 27 April, 6 June and 26 December