Support

This section is for all users of the INCONTROL Simulation Solutions Software products. INCONTROL’s world class support organization offers customers the best support experience in the industry. Learn about INCONTROL’s commitment to quality of support and how customers and industry experts recognize INCONTROL as one of the finest support organizations in the world.

Get started with Enterprise Dynamics

Find more information about the installation instructions, the system requirements and download the Enterprise Dynamics Tutorial to get you started with the software.

Get started with Pedestrian Dynamics

Find more information about the installation instructions, the system requirements and download the Pedestrian Dynamics Tutorial to get you started with the software.

Ask our community

Connect with INCONTROLs’ global simulation network and learn how others experience the software. Or simply become join our community, take part in discussions and ask your questions.

Video Tutorials

Licensed User

Report an issue

Enter a support request in our issue tracker. Found a bug? Need help? Follow escalation and progress of the issue and be the first to make use of any solution.

Teaching materials

Educational contracts can come with a full set of teaching materials. Cases and slides to teach the ever-growing simulation community. Here you can download these materials.

Contact

INCONTROL has a dedicated customer service department to respond to your technical and non-technical questions regarding products and services, sales, licenses, activation and more. If you purchased or subscribed to a license, please include your license or ticket number with your communication with INCONTROL or INCONTROL representative. Alternatively, you can provide the unique container ID holding your license as listed in the Codemeter Control Center. Telephone during business hours:

  Sales Support
World +31 30 670 4015 or siminfo@incontrolsim.com +31 30 670 3798 or support@incontrolsim.com
Germany +49 6131 6355-271 or siminfo.germany@incontrolsim.com +31 30 670 3798 or or support@incontrolsim.com

Business hours are defined as: Monday to Friday from 09h00 to 18h00 GMT+1 These exclude Holidays: 2018: 1 January, 2 April, 27 April, 10 May, 21 May, 25 December and 26 December 2019: 1 January, 22 April, 27 April, 30 May, 10 June, 25 December and 26 December