This section is for all users of the INCONTROL Simulation Solutions Software products. INCONTROL’s world class support organization offers customers the best support experience in the industry. Learn about INCONTROL’s commitment to quality of support and how customers and industry experts recognize INCONTROL as one of the finest support organizations in the world.
Get started with Enterprise Dynamics
Find more information about the installation instructions, the system requirements and download the Enterprise Dynamics Tutorial to get you started with the software.
Get started with Pedestrian Dynamics
Find more information about the installation instructions, the system requirements and download the Pedestrian Dynamics Tutorial to get you started with the software.
Ask our community
Connect with INCONTROLs’ global simulation network and learn how others experience the software. Or simply become join our community, take part in discussions and ask your questions.
Report an issue
Enter a support request in our issue tracker. Found a bug? Need help? Follow escalation and progress of the issue and be the first to make use of any solution.
Educational contracts can come with a full set of teaching materials. Cases and slides to teach the ever-growing simulation community. Here you can download these materials.
INCONTROL has a dedicated customer service department to respond to your technical and non-technical questions regarding products and services, sales, licenses, activation and more. If you purchased or subscribed to a license, please include your license or ticket number with your communication with INCONTROL or INCONTROL representative. Alternatively, you can provide the unique container ID holding your license as listed in the Codemeter Control Center. Telephone during business hours:
|World||+31 30 670 4015 or firstname.lastname@example.org||+31 30 670 3798 or email@example.com|
|Germany||+49 6131 6355-271 or firstname.lastname@example.org||+49 6131 6355-272 or or email@example.com|
Business hours are defined as: Monday to Friday from 09h00 to 18h00 GMT+1
These exclude Holidays:
2019: 1 January, 22 April, 27 April, 30 May, 10 June, 25 December and 26 December
2020: 1 January, 10 April, 13 April, 21 May, 1 June and 25 December