Improving Customer Experience by improving Safety and Security Planning through Simulation

Lighting, staging, and video production technology used in arena and stadium concert productions are more advanced than ever. Shows utilizing articulating staging, pits, multiple stages, pyrotechnics, and other unique features are now standard. For those responsible for venue safety and security, these complicated setups prompt a new set of questions, such as:

• How many people can we safely place in these complex floor areas?
• How can we safely move people in and out of these areas?
• How do we evacuate these areas?
• How do we staff these areas?

TruVenue provides planners with tools to answer these questions. Utilizing “digital twin” technology, the venue is recreated in a simulation environment where ingress, egress, circulation, and evacuation/sheltering can all be evaluated utilizing existing venue protocols and test new protocols before implementation. Then used for training.

TruVenue’s density map output provides insight into where critical density and congestion exists. With this feedback, planners can review strategies to disperse crowding and prevent crowd crush or other accidents where maximum density is exceeded. A complex floor plan impacts how patrons utilize aisles. Testing up/down/bidirectional aisles with simulation is a valuable tool for planners to assess the space’s capacity before thousands of patrons arrive.

The ability to see the future before it happens is a valuable tool for those responsible for coordinating evacuations or sheltering. In an emergency, planners must be able to trust the protocols in place. Typically, planners cannot test an exit strategy at full capacity before an event. But with TruVenue, planners can test their sheltering capacity and timeframes; also evacuation routes for every single event while accounting for their complex layouts, analyze the results, and modify plans to improve evacuation times.