Support

This section is for all users of the InControl Simulation Software products. InControl’s support department offers customers all the support they need. 

GET STARTED

ENTERPRISE DYNAMICS

Find more information about the installation instructions, the system requirements and download the Enterprise Dynamics Tutorial to get you started with the software.

PEDESTRIAN DYNAMICS

Find more information about the installation instructions, the system requirements and download the Pedestrian Dynamics Tutorial to get you started with the software.

ASK OUR COMMUNITY

Connect with InControl’s global simulation network and learn how others experience the software. Or simply become join our community,
 take part in discussions and ask your questions.

DOWNLOADS

VIDEO TUTORIALS

Learn the basics of our simulation software.

REPORT AN ISSUE

Enter a support request in our issue tracker. Found a bug? Need help?
Follow escalation and progress of the issue and be the first to make use of any solution.

TRAINING

To get the best start on our extensive and powerful simulation software products
Enterprise Dynamics® and Pedestrian Dynamics®, we recommend you take part in one of our training sessions.

Contact

InControl has a dedicated customer service department to respond to your technical and non-technical questions regarding products and services, sales, licenses, activation and more. If you purchased or subscribed to a license, please include your license or ticket number with your communication with InControl or InControl representative. Alternatively, you can provide the unique container ID holding your license as listed in the Codemeter Control Center. Telephone during business hours:

Contact Information

Sales
Support
World
+31 30 670 4015 or
siminfo@incontrolsim.com
+31 30 670 3798 or
support@incontrolsim.com
USA
+49 6131 6355-271 or
siminfo.germany@incontrolsim.com
49 6131 6355-272 or
support@incontrolsim.com
Germany
+49 6131 6355-271 or
siminfo.germany@incontrolsim.com
49 6131 6355-272 or
support@incontrolsim.com

Business hours are defined as: Monday to Friday from 09h00 to 18h00 GMT+1
These exclude Holidays:
2022: 1 January, 18 April, 27 April, 6 June and 26 December
2023: 7 April, 10 April, 27 April, 18 May, 29 May, 25 & 26 December